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Reset the computer password for the user.

Have the user change his or her computer password.Note If you're copying and pasting the password, make sure that you don't include spaces before or after the password characters.Ĭlick the following article number to go to the article in the Microsoft Knowledge Base article:Ī user or an administrator forgot his or her password in Office 365, Azure, or Intune Scenario: Your organization is using password synchronization together with the Azure Active Directory Sync tool Make sure that the correct password is entered. Note The user ID resembles or If you're not sure what your user ID is, contact your administrator. Make sure that the correct user ID is entered. To resolve this issue, use one of the following methods, as appropriate for your situation. It usually looks like or And check to make sure you typed the correct password.This issue occurs if the wrong user ID or password is entered. Make sure you typed the user ID assigned to you by your organization. When users try to sign in to the Office 365 portal, they receive the following error message: We don't recognize this user ID or password For more information about this change, read this blog post. Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise.